‘Dora’ – Missouri DOR implements AI-powered features
JEFFERSON CITY, MO—In 2019, the Missouri Department of Revenue (DOR) launched a virtual assistant platform, DORA, that provided patrons with 24/7 customer assistance. The chatbot was designed to respond to common questions relating to taxation, motor vehicles, and driver licensing. Since its inception, DORA has responded to over 11 million inquiries across 2.6 million sessions. […]
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