CHESTER — Memorial Hospital recently partnered with the Chester Police Department to provide an impactful Verbal and Physical De‑Escalation Training for staff, reinforcing the hospital’s ongoing commitment to workplace safety and high‑quality patient care.
The training, held on June 9 at the hospital, was led by Sergeant Joe Jany and Officer Steve Laramore.
Two sessions were offered to accommodate staff schedules, with priority given to Emergency Room personnel and Nursing Supervisors. Each session combined classroom instruction with hands‑on practice, equipping participants with practical tools to manage and safely de‑escalate challenging situations.
The impact of the training was evident in the way staff talked about their experience afterward. Survey responses reflected not just satisfaction, but a sense of reassurance and renewed confidence. Every participant rated the training highly, and most shared that they now feel better equipped to navigate high#stress situations that can arise in a healthcare setting.
What stood out most to attendees was the opportunity to step beyond simply hearing about de#escalation and actually practice it. Through hands-on demonstrations and realistic scenarios, staff were able to work alongside colleagues, try techniques in real time, and build skills they could immediately bring back to their roles. Many described these moments as the most valuable part of the experience, where learning truly “clicked.”
Participants also spoke highly of the instructors, noting their ability to break down complex situations into clear, practical steps. Their approachable style and real#world insight helped bridge the gap between law enforcement techniques and everyday patient care, making the training feel relevant, empowering, and directly applicable to the hospital environment.
“This training gave our team practical, easy‑to‑apply strategies that can make a critical difference in maintaining a safe environment,” said Kelly Jany, Chief Nursing Officer. “From verbal communication techniques to physical self‑protection methods, our staff now feel more prepared and supported when facing difficult situations.”
The training emphasized proactive safety measures, situational awareness, and communication strategies designed to reduce escalation before it becomes physical. It also provided staff with effective techniques to protect themselves and others if a situation intensifies, helping ensure the safety of patients, visitors, and team members alike.
Memorial Hospital views this training as a key component of its broader mission to foster a culture of safety, compassion, and excellence. By investing in staff development and partnering with local law enforcement, the organization continues to prioritize both employee well‑being and exceptional patient care.
“We are extremely grateful to the Chester Police Department for their partnership and dedication,” Jany added. “Their expertise and willingness to engage with our team directly strengthens our ability to provide a safe, supportive environment for everyone who enters our facility.”
Additional de‑escalation training sessions are expected to be scheduled in the future to ensure all staff have access to this valuable program.