JEFFERSON COUNTY, Missouri – Jefferson County 911 Dispatch has launched a citizen engagement and feedback program designed to strengthen communication and transparency within the community it serves.
The new system, called PowerEngage, uses text messaging to allow residents to share their feedback after both emergency and non-emergency calls for service. The program officially launched on January 1st, 2026.
“In today’s on-demand society, we understand how important it is to keep our community informed and give them a voice,” said Chief John Whitehead. “Much like private companies use text messaging to communicate with customers, Jefferson County 911 Dispatch is now able to gather feedback from the people we serve. We believe PowerEngage will enhance communication and help us continue improving our services.”
Text messages are sent four hours after an incident and invite citizens to complete a short survey about their experience. To avoid disrupting residents during late evening or overnight hours, surveys are not sent between 8 p.m. and 8 a.m. Any calls dispatch handles during those hours will receive a survey the following day.
Citizens may provide any comments, feedback, or recognize dispatchers and responders for their service. Participation is completely voluntary. Citizens who do not wish to receive surveys may simply not respond or may opt out at any time by replying “STOP.”
Officials say it is important to note that this survey system is not intended for reporting emergencies or criminal activity. For any emergency or to report a non-emergency, residents should always call 911 or our non-emergency line at (636) 797-9999.
Jefferson County 911 Dispatch is committed to providing professional, compassionate, and reliable service to the community and views citizen feedback as a vital tool in maintaining accountability and continuous improvement.